Delivery Information
Last Updated: [18/02/2026]
At Alchemy Wares, we aim to provide reliable and transparent delivery services across the United Kingdom. Below you’ll find everything you need to know about shipping times, costs, and our delivery process.
1. Delivery Locations
We currently ship within the United Kingdom.
If international shipping becomes available in the future, this page will be updated accordingly.
2. Order Processing Time
Orders are typically processed within:
1–2 working days
Processing times may vary during:
- Peak seasonal periods
- Promotional events
- Public holidays
Orders placed on weekends or bank holidays will be processed on the next working day.
3. Delivery Timeframes
Estimated delivery times after dispatch:
- Standard UK Delivery: 2–5 working days
Delivery times are estimates and may vary depending on courier performance and location.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Order weight
- Parcel size
- Delivery location
All shipping charges are clearly displayed before payment is completed.
We may occasionally offer free shipping promotions, which will be clearly stated on the website.
5. Dispatch Confirmation
Once your order has been dispatched, you will receive:
- A confirmation email
- Tracking information (where applicable)
Please ensure your email address is entered correctly at checkout.
6. Delays & Delivery Issues
While we aim to ensure timely delivery, delays may occur due to:
- Courier disruptions
- Severe weather
- High seasonal demand
- Postal strikes
If your order has not arrived within 7 working days of dispatch, please contact us and we will investigate with the courier.
7. Incorrect Address Information
It is the customer’s responsibility to provide accurate shipping details.
If an incorrect address is entered:
- We may not be able to amend the order after dispatch
- Re-delivery charges may apply
Please double-check your details before completing checkout.
8. Lost or Missing Parcels
If your order is marked as delivered but has not been received:
- Check with neighbours or household members
- Check safe places around your property
- Contact the courier directly (if tracking provided)
If the issue remains unresolved, please contact us and we will assist.
We may require a reasonable investigation period before issuing replacements or refunds.
9. Damaged Items in Transit
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photographs of the damaged item and packaging
- Include your order number
We will assess and arrange a replacement or refund where appropriate.
10. Partial Deliveries
In some cases, orders may arrive in separate parcels.
You will be notified if this applies to your order.
11. Risk & Ownership
Ownership of goods transfers to you once:
- Payment has been received, and
- Goods have been delivered to the address provided at checkout
Risk in the goods passes to you upon delivery.
12. Delivery Restrictions
We reserve the right to:
- Refuse delivery to certain addresses
- Cancel orders where fraud is suspected
- Delay dispatch for verification purposes
This helps protect both our customers and our business.
13. Ethical & Responsible Shipping
Alchemy Wares is committed to responsible commerce.
We aim to:
- Use minimal packaging where possible
- Avoid unnecessary plastic
- Select reliable shipping partners
- Avoid supply chains linked to illegal wildlife trade
Spiritual products should be delivered with care — both to our customers and to the wider environment.
14. Contact Us
If you have any delivery-related questions, please contact:
Alchemy Wares
Email: [Insert Contact Email]
Website: https://alchemywares.com
We aim to respond within 1–2 working days.
🔎 Important Compliance Note (UK Law)
Under the Consumer Rights Act 2015:
- Goods must be delivered within 30 days unless otherwise agreed.
- If delivery is not made within the agreed timeframe, customers may be entitled to cancel.
This policy reflects our commitment to complying with UK consumer law.