Order processing

We aim to prepare and dispatch orders as promptly as possible. Processing times may vary depending on stock levels, seasonal demand, weekends, bank holidays, and order volume.

Orders are not usually dispatched instantly, so please allow a reasonable processing period before shipment tracking or delivery updates appear.

Shipping methods

Shipping options are shown at checkout where available. Delivery methods may vary depending on the order size, destination, and the products included in your basket.

We may use different carriers or services depending on what is most suitable for safe and reliable fulfilment.

Estimated delivery times

Delivery times are estimates only and should be treated as guidance rather than guarantees.

• processing time may apply before dispatch
• delivery timing may vary by destination and courier service
• weekends, holidays, and busy seasonal periods may affect arrival times

If you need an item urgently, please contact us before ordering where possible.

UK delivery

We primarily serve customers in the UK. Available UK delivery options and costs will be shown during checkout.

If free delivery thresholds apply, these will also be reflected at checkout where eligible.

International delivery

International delivery availability may vary. If shipping is offered to your location, the available options will appear at checkout.

International customers are responsible for checking any local customs rules, import duties, taxes, or restrictions that may apply in their country.

Tracking your order

Where a tracked service is used, tracking details may be provided once your order has been dispatched.

Please allow a little time for tracking links to update after dispatch confirmation, as courier systems may not update immediately.

Delays and delivery issues

While we aim to dispatch and deliver orders smoothly, delays can occasionally happen due to courier issues, weather, customs checks, seasonal demand, or other events outside our reasonable control.

If your order appears delayed, please contact us and we will do our best to help you review the situation.

Address accuracy

Please make sure your delivery address is entered correctly at checkout. We cannot take responsibility for delays or failed delivery caused by incomplete or incorrect address information supplied with the order.

Damaged or missing deliveries

If your order arrives damaged, incomplete, or appears to be missing, please contact us as soon as possible with your order number and any helpful details or photographs.

We will review the issue and advise on the next steps.

Need help with delivery?

If you have questions about dispatch, shipping, or a delivery issue, please get in touch and we will do our best to help.

Contact Alchemy Wares