Table of Contents

Frequently Asked Questions (FAQ)

Welcome to the Alchemy Wares FAQ page. Below you’ll find answers to common questions about orders, shipping, returns, sourcing, and our ethical commitments.

If your question isn’t answered here, please contact us via our Contact page.

Orders & Payments

1. How do I place an order?

Simply browse our shop, add your chosen items to your cart, and proceed to checkout. You will receive an order confirmation email once your payment has been successfully processed.

2. What payment methods do you accept?

We accept secure online payments via trusted third-party payment providers (such as Stripe, PayPal, or other secure processors integrated at checkout).

We do not store your full payment card details on our servers.

3. Can I change or cancel my order?

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible.

Once an order has been shipped, it cannot be cancelled but may be returned in accordance with our Returns Policy.

4. I didn’t receive an order confirmation. What should I do?

Please check:

Your spam or junk folder
That your email address was entered correctly

If you still cannot find it, contact us and we will confirm your order status.

Shipping & Delivery

5. Where do you ship?

We ship within the United Kingdom.
If international shipping becomes available, it will be clearly indicated at checkout.

6. How long does delivery take?

Delivery times may vary depending on demand and courier services, but typically:

Standard UK Delivery: 2–5 working days

You will receive dispatch confirmation once your order has been shipped.

7. How much does shipping cost?

Shipping costs are calculated at checkout and depend on:

Order size
Weight
Delivery location

Any applicable shipping fees will be clearly displayed before payment.

8. What happens if my order is delayed?

While we aim to dispatch orders promptly, delays can occasionally occur due to courier issues or high demand.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist you.

Returns & Refunds

9. What is your returns policy?

Under UK consumer law, you have the right to cancel most online purchases within 14 days of receiving your order.

Items must be:

Unused
In original packaging
In resaleable condition

Certain products (such as hygiene-sensitive or opened items) may not be eligible for return.

Please refer to our Returns Policy page for full details.

10. How do I request a return?

Your order number
The item(s) you wish to return
Reason for return

We will provide return instructions.

11. When will I receive my refund?

Refunds are processed once returned items are received and inspected.
Funds are typically returned within 5–10 working days depending on your payment provider.

Products & Ingredients

12. Are your incense products natural?

We prioritise incense products that use plant-based ingredients and established manufacturing standards.

Product descriptions will state specific ingredients where available.

13. Do you sell products linked to illegal wildlife trade?

No.

Alchemy Wares operates a strict zero-tolerance policy regarding illegal wildlife trade.

We do not sell:

Animal-derived incense materials
Wildlife musk
Endangered wood species
Ivory, bone, horn, or shell products
Products sourced from suppliers connected to wildlife exploitation

Ethical sourcing is fundamental to our business.

14. Are your products ethically sourced?

We aim to work with suppliers who:

Operate legally
Avoid endangered species
Demonstrate responsible sourcing practices
Avoid exploitative labour practices

While global supply chains are complex, we conduct reasonable due diligence before onboarding suppliers.

15. Are your crystals ethically sourced?

We work with established wholesalers and aim to avoid suppliers linked to unsafe labour or unethical extraction practices.

We do not knowingly source from conflict or illegal operations.

16. Do your products contain animal ingredients?

We do not knowingly sell products that contain animal-derived incense materials or wildlife-based ritual components.

If you have specific ingredient concerns, please contact us before purchasing.

Safety & Usage

17. Are incense and oils safe to use?

All incense and oils should be used responsibly:

Burn incense in a well-ventilated area
Never leave burning incense unattended
Keep away from children and pets
Follow all safety instructions provided

Essential oils should be used in accordance with guidance and not ingested unless explicitly labelled for safe internal use (most are not).

18. Do you provide medical advice?

No.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Always consult a qualified healthcare professional for medical advice.

Accounts & Data

19. Do I need to create an account to order?

No. You may check out as a guest.

Creating an account allows you to:

Track orders
View order history
Save shipping details

20. How is my personal data protected?

We use:

SSL encryption (HTTPS)
Secure payment gateways
Limited administrative access
Updated software and security measures

Please refer to our Privacy Policy for full details.

Ethical Trading & Integrity

21. What is your stance on sustainability?

We aim to:

Avoid endangered plant materials
Reduce unnecessary packaging
Work with reputable suppliers
Avoid products connected to illegal wildlife trade

Spiritual wellbeing should never come at the cost of environmental harm.

22. Do you audit your suppliers?

As a small independent retailer, we conduct reasonable due diligence and monitor supplier reputation, documentation and sourcing transparency where possible.

We reserve the right to discontinue any product if ethical concerns arise.

Contact & Support

23. How can I contact you?

You can contact us via:

Our Contact page
Email: [Insert Contact Email]

We aim to respond within 1–2 working days.

24. I have a question not listed here. What should I do?

Please reach out via our Contact page and we’ll be happy to assist.