Last updated: 27 June 2025

At Alchemy Wares, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://alchemywares.com or interact with us.

1. Who We Are

Alchemy Wares is a UK-based online store selling incense, crystals, and holistic products. Our business address is:
17 Government Road, Hoylake, Merseyside, CH47 2DG, United Kingdom

You can contact us via email: contact@alchemywares.com

2. What Information We Collect

We may collect the following types of information:

🔹 Personal Data

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (handled securely by payment processors)

🔹 Technical Data

  • IP address

  • Browser type and version

  • Pages you visit and how long you stay

  • Device information

🔹 Cookies

We use cookies to improve your experience, manage the shopping cart, and analyze traffic.

3. How We Use Your Information

We use your data for the following purposes:

  • To process orders and payments

  • To send order confirmations and shipping updates

  • To respond to your queries

  • To send occasional newsletters (only if you subscribe)

  • To detect and prevent fraud or abuse

  • To improve our website’s performance and user experience

4. Third-Party Services

We may share your information with trusted third parties to operate our store, such as:

  • Payment processors (WooPayments, PayPal, Stripe)

  • Shipping carriers

  • Analytics tools (Google Analytics, Site Kit)

  • Email services (e.g., Mailchimp if you subscribe)

These services only receive the data necessary to perform their function and are required to keep it secure.

5. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time (for example, unsubscribe from emails)

To make a request, email us at contact@alchemywares.com

6. How We Protect Your Data

We take data protection seriously. Our website uses:

  • HTTPS encryption

  • Secure servers

  • Regular software and plugin updates

  • Firewall and malware protection

  • Strong password policies

We never store raw payment information on our servers.

7. How Long We Keep Your Data

We retain order information for up to 6 years to comply with tax and accounting laws. Newsletter sign-up data is stored until you unsubscribe.

8. Cookies

We use cookies for:

  • Shopping cart functionality

  • Site analytics

  • Social media sharing

  • Personalisation and ads (if applicable)

You can manage cookies via your browser settings.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at:
https://alchemywares.com/privacy-policy

11. Contact Us

For privacy-related questions or concerns, contact us at:
📧 contact@alchemywares.com
📍 17 Government Road, Hoylake, CH47 2DG, UK