1. Who We Are

This website is operated by Alchemy Wares, a UK-based ecommerce store providing ritual tools, incense, crystals, and spiritual products.

If you have any questions about this policy, please contact us via our contact page.

2. What Information We Collect

We may collect the following personal data when you use our website:

• Name
• Email address
• Billing and shipping address
• Order and transaction details
• IP address and browser data

3. How We Use Your Information

Your data is used to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Comply with legal obligations

4. Payments & Security

We do not store your full payment details. Payments are securely processed via trusted third-party providers including:

• Stripe (via WooPayments)
• PayPal
• Klarna (where applicable)

These providers handle your payment data in accordance with PCI-DSS security standards.

5. Cookies

We use cookies to improve your browsing experience, analyse traffic, and support essential website functionality such as shopping cart and checkout.

You can control cookies through your browser settings.

6. Sharing Your Data

We do not sell your personal data. We only share it where necessary with:

• Payment processors
• Shipping providers
• Website and hosting services

7. Data Retention

We retain your data only as long as necessary for business, legal, and accounting purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability

9. Security

We take security seriously. Our website uses SSL encryption, secure hosting, and trusted payment gateways to protect your information.

10. Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.