1. About Us

Alchemy Wares is an online retail store offering incense, oils, crystals, candles, cleansing tools, ritual products, and related spiritual lifestyle goods through our website.

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Alchemy Wares. “You” and “your” refer to the website visitor or customer using this site.

2. Use of Our Site

By accessing or using this website, you agree to use it only for lawful purposes. You must not use our site in any way that may damage the website, interfere with its operation, or affect other users.

We may update, suspend, or withdraw parts of the website at any time where reasonably necessary.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products. Your order is subject to acceptance and availability.

After placing an order, you should receive an order confirmation email. This confirmation does not always mean the order has been fully accepted for dispatch. We reserve the right to cancel or refuse orders where necessary, including in cases of pricing errors, suspected fraud, stock issues, or other exceptional circumstances.

4. Pricing & Payment

All prices shown on our website are listed in GBP (£) unless otherwise stated. We aim to ensure pricing is accurate, but errors may occasionally occur.

If a pricing error is discovered after an order is placed, we reserve the right to cancel the order and refund any payment made where appropriate.

Payments are processed through secure third-party payment providers available on our checkout page.

5. Delivery

Delivery times are estimates only and may vary depending on destination, stock availability, shipping provider performance, and seasonal demand.

We are not responsible for delays caused by couriers, customs processes, weather conditions, or events outside our reasonable control.

6. Returns & Refunds

If you wish to request a return or refund, please review our Refund & Returns policy and contact us before sending any item back.

Refund eligibility may depend on the product type, condition, and the time elapsed since delivery. Certain items may not be eligible for return for hygiene, safety, or other practical reasons where applicable.

7. Product Information

We aim to describe and photograph products as accurately as possible. However, colours, textures, packaging, and natural materials may vary slightly from product to product.

Product information provided on this site is for general informational purposes only and is not intended as medical, therapeutic, legal, or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always use products safely and follow any instructions provided.

8. Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of this website or from the purchase or use of our products.

Nothing in these Terms & Conditions excludes liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence where applicable.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and store personal information.

10. Intellectual Property

All content on this website, including text, branding, graphics, product descriptions, layout, and images, is owned by or licensed to Alchemy Wares unless otherwise stated.

You must not copy, reproduce, distribute, or exploit our content without prior written permission.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page, and the revised version will apply from the date shown at the top of the document.

12. Contact

If you have questions about these Terms & Conditions, please contact us through our website contact page.

Contact Alchemy Wares