Terms and Conditions for Alchemy Wares

1. General Information

AlchemyWares.com is operated by Alchemy Wares, based in Hoylake, Merseyside, UK. By using this website or purchasing our products, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

2. Products and Descriptions

All products are described as accurately as possible. Due to the handmade nature of many items, slight variations in size, color, or design may occur. We reserve the right to change or discontinue products at any time.

3. Orders and Payments

  • Orders are processed once full payment has been received.
  • We accept secure online payments via Stripe, PayPal, and other major cards.
  • Prices are shown in GBP (£) and include VAT where applicable.
  • Use of discount codes is subject to availability and cannot be combined unless explicitly stated.

4. Shipping and Delivery

  • UK orders: Dispatched within 1–3 working days, delivered in 2–5 working days.
  • International orders: Delivery time varies by location.
  • Customs duties and taxes are the buyer’s responsibility.

➡️ For full details, view our Shipping Policy.

5. Returns and Refunds

You may return items within 14 days of delivery if they are unused and in original packaging.

To return:

Refunds are issued to your original payment method after we receive and inspect the item.

➡️ Read our full Returns Policy.

6. Intellectual Property

All content on AlchemyWares.com—including logos, product images, descriptions, and designs—is the intellectual property of Alchemy Wares. You may not use or reproduce any content without permission.

7. Privacy Policy

We are committed to protecting your data under GDPR and UK law.
➡️ See our Privacy Policy for more information on how your data is used.

8. Limitation of Liability

We are not liable for:

  • Improper use of our products
  • Allergic reactions or sensitivities
  • Delays due to third-party shipping carriers or force majeure

⚠️ Always burn incense and candles safely and never leave unattended.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

10. Contact Us

Have questions?

📧 support@alchemywares.com